Include Crash reports when building zip logs from the OW "Support" screen

Feature Requests - Platform and API
1

Today manually building the zip logs from Overwolf doesn’t include the crash reports, which limits the information that is available to investigate when a user reports an app crash.

Could it be added?

Thanks!

3

Hi @sebastientromp,

Can you ellaborate which files are missing?

Thanks.

4

I was told that sometimes in UserData there were some crash reports, right? As far as I could see this folder was not included in the zip

5

@Heaser for your information.

8

@sebastientromp if we include the user data folder in the zip, will it be helpful for you?

9

I don’t know :slight_smile: I hope to find some more information about the crashes that happen today on my app (I have no useful log to go by today), but I have no idea if they will have that

10

OK. I will check that with our R&D and let you know.

11

@sebastientromp I discussed that with our R&D. It won’t be helpful from your side (to include the user data folder). But we will continue the discussion internally, to look for a better solution (product wise) from our side, regarding crash dumps.