@heartharena So we discussed that internally, and our senior R&D team lead examined the logs and the case. Unfortunately, currently, we can’t find any clues in the logs nor the root cause of the issue.
Without the exact steps to reproduce, it will be almost impossible to find. We Tried to relaunch the game over and over, but it wasn’t reproducible.
As you already reproduced it yourself, please try to do that again, but make sure to record your steps. That can significantly help us. If you have some other ideas, we will be happy to hear.
@heartharena, I understand that you already got from Yotam a new game list file that might fix the issue.
I guess it will take time to see if it helped or not. I will keep this ticket open for a week and then close it. If it happens again, please mention me here so I will re-open it.
I can’t say it has. The reports are very few (not saying that the issue doesn’t happen a lot, just that the reports themselves are not frequent), so having a single report is in line with what I had before
I just found a way to replicate it with 100% success. Here is what you do:
Open any other window program that you will ALT-Tab to in a future step (step #4). This can be any program like slack or the battle.net launcher for example.
Open Hearthstone in windowed mode and the HearthArena app.
Hover over the Heartharena app so you see the cursor of the app (not the hearthstone cursor)
Alt-tab and go to the window of #1. This should now be on top of your Hearthstone window.
Now click the title bar of the Hearthstone windowed mode-window (this is the bar at the top of the HS window), but make sure you that while moving your mouse towards the title bar, you do NOT hover over the Hearthstone window.
The Hearthstone window will re-position and you loose your Hearthstone cursor.
I don’t. However, since they mention it was ok since 08/01, I assume they were actively using the app, and so OW should have updated properly. Also, the bug seemed to have disappeared for a while for them, and only resurfaced recently.
Did you have some encounters with the bug recently?
The mouse cursor is disappearing for me with Epic’s Rocket League.
Even when no Overwolf app is being installed, just Overwolf running in the background is enough.
However if I disable the overlay option for Rocket League this issue won’t reproduce.
Tried to reproduce it dozens of times without Overwolf running at all, or the Overlay option turned off, with no success.
Steps to reproduce:
Have Overwolf with no apps running in the background
Have overlay option turned on for Rocket League
Launch Epic’s Rocket League wait 20ish seconds (usually when Epic’s social notification and Discord’s stream notifications disappear)
Close Rocket League and wait for Epic’s launcher to popup.
Repeat steps 3-4 up to 10 times, on one of the iterations the cursor will disappear.
Notes:
a. Logs are attached with successfully reproducing this scenario at local time 00:41 even after restarting Overwolf. Log - Copy.zip (1.2 MB)
b. Ran it one more time with OBS recording just to demonstrate what’s happening - clip is attached, reproduces at 8:29 (mouse cursor disappears). https://drive.google.com/file/d/1mxe2pijocRjgYvVKxJvp4Q-FCUWCJVyU/view?usp=sharing
c. The research has began based on user’s uninstall survey feedback, so it’s not something that happens to dev-team members only.