[StarCraft 2] match_start not triggered on match start

Related Games: StarCraft 2

Related app/team name (not a must if you want to keep it private): Spawning Tool Build Advisor

Issue Description: We use the match_start API to detect when the game has begun so we can sync the timer for the build order steps. Over the past 6 months or so, we have regularly received reports from our users that the timer isn’t starting as expected.

Steps to reproduce: Unknown. We have witnessed it happen, but it’s hard to diagnose since there are no logs associated with something not happening (if that makes sense). It seems to work and stop working seemingly randomly. Along those lines, our users have reported a variety of totally crazy ways of fixing it, but it doesn’t reliably work for all users, so I suspect it is false causation.

Impact for my app: high

Do you currently have a workaround? Yes. The timer can be started manually, but users do complain about it since it is another thing to do when the game starts =)

I did the other thread about match_start, so I understand if it’s not a priority, but I did want to make sure this was logged since we hear about it so frequently.

Hi @StoicLoofah,

  1. You mentioned “other thread” about it. Can you please add a link to that thread or clarify?
  2. Your logs are important, as, from them, I can see if the match_start event was triggered or not. Can you please try to reproduce it and send me your logs? or get the logs from a user complaining about it? And of course, don’t forget to mention the time and data to track it in the log.

Thanks