OverwolfLogs_2021-01-11_08-43-30.zip (1.2 MB)
Related app/team name (not a must if you want to keep it private): Trucky
I’ve finally understood why this happen and I think it’s related to wide screens.
In-Game Windows have the height way too big than normal. The GameInfoVertical has size in manifest of 600 in height and on the user’s pc is 1200px (got from developer tools enabled on the user’s machine).
Also others windows have height way bigger than norma and they are default, not resized manually.
so, the user drag it in a visible area but the window actually has so big height (but invisible because the is transparent or opacity is 0) and at restore it resets to y = 0 or move a little bit to the top respect is previous position.
I’ve passed 40 minutes connected to the end user’s pc in TeamViewer to understand this.
hope this helps to understand better what’s going on and to help me to find a workaround.
And attached Overwolf logs.
Please try to fix this, a lot of users (and some popular streamer too) have this problems and they deal with it daily.
Can you reproduce it (exact steps to reproduce):
Reproducible on wide screens
Impact for my app: [e.g. x% of the users complained about it, it’s a show-stopper]: High
Do you currently have a workaround?
Please reproduce and attach a zip package of your OW client logs